| China's direct sales rules Format |
Telephone, in the 20th century and early 1990s this was luxury items, it almost has become indispensable to every household things. Some people use it to contact feelings, some people use it to increase their wealth ... In short, a small telephone, as the everyday essential communication tool.
Then, telephone or 2.4 run for any special use? You can never read this small phone, or 2.4, how to use and the use of getting out of a very deep knowledge. Many of the industry are quite properly because telephone communication, or 2.4 to bring money income and broad market examples.
Therefore, we today on how to use telephones, for example, what the appropriate time to fight, the severity of tone, how close, how to get the customer is unfamiliar even to be interviewed disgusted ...
Call the Arts
Making a call comes, irrespective of who he is, may contain great opportunities. How can telephone from the other side you feel the warm and sincere? Before the call, we should make full preparations. Best to keep each other's names, phone numbers and call the main points of the contents sorted out, and set out a list, so the calls received good results. This can effectively avoid think where that goes, the other side will not let you feel the idea of chaos and also avoid the words shoe.
Attitude is important
When we called to maintain good feelings. While the other side did not see you, but if your tone is lighthearted, the other side is likely to be infected and you leave on your excellent impression. As facial expression would affect the voice of change, even though the phone, we must keep to the "other side watching me" mentality to cope with them.
When you call, be polite attitude, humility, it is best approached by telephone, with both hands the microphone to a standing posture, with a smile and friendly talk with each other. At this time, you should never sit stationary and a telephone throw up, hold in his arms, caught in the neck calls; Also not pulling a telephone line, walked up to talk; Do not sit Zhuolu, lie on the sofa or high dormitory put legs on the table and talk with each other.
Everything with a sense of propriety. When you call, a good attitude, posture Tony Blair, is in line with the measured rituals.
In this regard, insouciant, casual, over their laissez-faire attitude is extremely harmful.
Loud appropriate
Calling the process must not smoke, drink tea and eat snacks, even placed a lazy posture, the other side can also "listen" works. If you call and bend lying in a chair, your voice will be shown to be relatively sluggish and lethargy; If you are standing upright, issued by the cordial voice also pleasing to the ear, full of vigor.
Everyone posture, we use clear and pleasant tone phone, be able to demonstrate professional demeanor and affable personality. We want to tone possible only in a smooth soft, serene, as seems likely with a smile and the other interviews, in order to make your voice sound more friendly and warm.
Intensive short talk time
We usually have to be? Concrete in the entanglement of vexation experienced, so in a telephone call to the others, it should also avoid it took too long.
Many people called in, whether familiar or not familiar with, and no matter what the other side is doing, it will keep that ended last confused. Therefore, when people are busy, or any other issue, we should pay attention once to give a finished, it is necessary to decisively put an end to calls. According to telephone courtesy, should call the termination of calls, therefore, not having been finished, the same presentation repeatedly, repeatedly bit, it will make people think you are doing things though, the lack of quality.
Phone the arts
According to the experience : one to call a friend over the phone, a very deep voice came : "Hello, I XX." Originally just want to chat, but one of my friends so formal tone, it can no longer the Xiankan.
That experience left a deep impression. The original phone is also important art.
How, then, to answer the phone?
Ring ring out about three seconds, the industry generally answered the phone that the best time should be the IMNVM rang immediately after the answer. Horn 434 Next, let himself seemed very rushed; If no one answers the phone a long time, you would think the other side is very impolite. Waiting for the other side when he will be very impatient, regardless of what he is looking for you, you will have left a bad impression. If the phone rang about five more years before the microphone picked up, the other side should apologize first, the phone rang for a long time, only Chaqidianhua "Hey bang", the other side will be very dissatisfied, and a very bad impression.
After receiving a telephone call, should take the initiative to offer companies and their names must not pick up the phone he asks right away : "Hey, what is going on?"
While on the phone, microphone Yawning or not eat, and not while chatting with others, and not to let the other side is in your hearts insignificant. Whatever the reason for telephone interrupted halfway initiative called the party should be responsible for the reallocation.
The end of a telephone conversation, usually called by the party, and then bid farewell to each other politely. But the initiative to call the other party to put aside their horns telephone, it is not appropriate "offside" sneak preview.
During the call, the phone is not one of the first to call the stay request. If you are meeting visitors, should not dwell on that, or have other calls come in, we must stay where you should explain the reasons, and his other side : "a spare, I will immediately call you." Lest you think each other discriminatory.
The encounter lively chat with someone on the phone followed by casting them, "Enough is enough" not to, then they should put it mildly restrained, and not to let the other embarrassed. For example, it is not appropriate : "Have you finished yet? There are other things I do. "It should be :" Well, I will not take up your valuable time. "" I do not want to bid farewell, but after really want to have the opportunity to contact you. "
Response Skills
Sometimes, we may encounter some unforeseen issues or problems, or need a longer time to the other side to make an effective response at this time, how to solve? This response follows several ways, for example :
"Sorry, another phone rings, you have to wait, I immediately returned."
"Sorry, I was waiting for a call, a moment I will give you a past okay?"
"Sorry, happens when someone came to me while I give you to fight past okay?"
"You can give me a bit of time to look up information?"
"I think this matter is very important, I carefully consider your answer again."
"This is something I have many ideas that I can then call a moment to discuss with you?"
"I am sorry that I now busy, and I know this issue is very important to you. Tomorrow 16:00 your time? At that time, I tell you elaborate please? "
"The news I do not know that I can implement that to give you a phone call tomorrow?"
"I am honored to serve you, I can Friday about time again to call you on this matter?"
Although more effective response, but please note that you will not always be repeated use of the above, because most people understand these excuses's real intention. Of course, in any case, because the others to wait for your answer, you should begin by expressing thanks. But sometimes, you do not necessarily have to the case, they can actually change their way. For example, you can say : "I really Oops, I had completed these things." Can you even more bluntly said : "I know this is a very important matter, but I do not have a ready answer." In addition, in some cases if you answer too quickly, let the other misconception that you are not the result of careful consideration. You would rather spend 15 minutes a day or more time to serious and careful thought, and then made a phone call to the other side to answer, than to rush back to the other side of the good results. |
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